Returns & Exchanges / Cambios y devoluciones

 

EXCHANGES / CAMBIOS

ZONE / ZONA

COSTS / GASTOS

ESPAÑA*

El primer cambio de talla es GRATIS*. Escríbenos un e-mail a silvia.lago@silvialago.com para gestionar el cambio.

OTHER COUNTRIES

You will first need to return the pair bought and make a new purchase. Send us an email at silvia.lago@silvialago.com to begin the exchange process.

 

* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en silvia.lago@silvialago.com.

 

RETURNS / DEVOLUCIONES

ZONE / ZONA

COSTS / GASTOS

TIMING / PLAZO
ESPAÑA*

5,90 € por cada par devuelto

(Se restarán del importe total del reembolso. Los gastos de envío no se reembolsarán).

Dispones de 15 días hábiles desde la fecha de entrega. Escríbenos un e-mail a silvia.lago@silvialago.com para gestionar la devolución.
EUROPEAN UNION

14,90 € for each pair returnedl

(Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable).

Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. 
UK & EUROPE NON EU COUNTRIES

14,90 € for each pair returned 

(Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).

Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. 

USA

24,90 € for each pair returned

(Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).

Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. 

OTHER COUNTRIES

28,90 € for each pair returned

(Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).

Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. 

 

* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en silvia.lago@silvialago.com.

 

We are pleased to accept all new and unworn merchandise with its original packaging and dust bag. Failure to contact customer care and/or returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you. 

Aceptamos devoluciones de zapatos que estén nuevos y no hayan sido usados, con su caja, bolsa de tela y envoltorio originales. Si no se contacta con atención al cliente o se devuelve mercancía que está dañada, usada, sin su envoltorio original, etc., la devolución no se podrá realizar, y se devolverá el paquete a su destinatario.